ClickPost Delivery Tracking — Check Your Shipment Status
Enter your Tracking Number and click the button
ClickPost Delivery Tracking gives e-commerce businesses and their customers unified visibility across multiple courier partners through a single logistics intelligence platform — founded in 2015 in New Delhi, it is not a courier itself but a technology layer that integrates with existing carriers to automate delivery management, reduce Return to Origin rates by a claimed 30%, and improve post-purchase customer experiences at scale. Businesses that ship through their integrated carriers can track consignments using the reference number from their order confirmation. The platform’s real-time tracking pulls data from the underlying courier network, so status updates reflect what the assigned carrier has recorded at each checkpoint. For individual customers who received a tracking reference from their integrated retailer, the tool above is your fastest route to a current status update.
About ClickPost
Company was founded in 2015 and is headquartered at 1/22, First Floor, Aruna Asaf Ali Marg, Vasant Kunj, New Delhi – 110002. The company operates as a logistics technology platform rather than a carrier — its role is to sit between e-commerce businesses and their chosen courier partners, providing automated delivery management, unified shipment tracking, and data-driven exception handling under one interface.
The platform’s claimed performance metrics offer an indication of its operational focus: a 15% reduction in scheduled task costs, a 30% decrease in Return to Origin (RTO) shipments, an 80% reduction in customer delivery alerts, a 40% improvement in Transportation Net Promoter Score (NPS), a 300% gain in operational efficiency, and a 25% reduction in shipping exceptions. These are business-facing outcomes — the platform is designed for brands and logistics teams, with end-customer tracking as a downstream benefit.
The technology covers automated routing and scheduling, real-time courier partner integration, proactive exception handling, and analytics modules that give businesses visibility into carrier performance. For awards, certifications, and current courier partner integrations.
How to Track Your ClickPost Shipment
- Find your tracking reference — if a retailer or brand used their to manage your delivery, the tracking number in your order confirmation or shipping notification is what you need; it is typically the AWB number from the underlying courier partner assigned to your order.
- Enter the number in the tracking tool at the top of this page.
- Click the Track button to query the system.
- Read the result screen, which will display the current delivery status pulled from the courier partner’s data — including the last checkpoint, location, and timestamp.
- If no result appears, check that you have the correct AWB or tracking number from the shipping confirmation email; if it still returns nothing after 24 hours from dispatch, contact the retailer who shipped the order or reach their support team at [email protected].
Company integrates with multiple courier partners, so the tracking data you see reflects what the assigned carrier has recorded — the platform consolidates it into one view.
What Your Tracking Status Means
| Status | What It Means |
|---|---|
| Order Placed | The order has been registered in the system and is awaiting pickup by the courier partner. |
| Picked Up | The assigned courier has collected the parcel from the seller’s warehouse or fulfilment centre. |
| In Transit | The parcel is moving through the courier partner’s network between origin and destination. |
| Out for Delivery | The delivery person has the parcel and is heading to the recipient’s address. |
| Delivery Attempted | A delivery visit was made but the recipient was unavailable; re-delivery will follow. |
| Delivered | The parcel has been handed over and the delivery record is confirmed. |
| Return to Origin Initiated | The parcel is being returned to the seller — typically after multiple failed delivery attempts. |
| Exception | An unexpected event has paused movement — the platform’s exception handling process is being triggered. |
If your status shows “Exception” without further update within one business day, contact the retailer directly — they have access to their dashboard and can see the specific exception detail and the action being taken.
ClickPost Delivery Time
Delivery timeframes are determined by the courier partner assigned to your order, not by company directly — the platform manages the routing and exception handling but does not set carrier transit windows. The seller or retailer who shipped your order will typically communicate the expected delivery date at the time of dispatch.
What their platform does influence is the reliability of that window: by reducing shipping exceptions proactively and managing RTO rates, the platform aims to ensure that the committed delivery window is met more often than it would be without automated intervention. A 25% reduction in shipping exceptions means fewer delays caused by avoidable issues like incorrect address routing or missed pickup windows.
For time-sensitive orders, contact the retailer if tracking has not updated within 48 hours of the expected delivery date — they can raise an exception query through their system and escalate with the courier partner directly.
Customer Care
- Head Office — New Delhi
1/22, First Floor, Aruna Asaf Ali Marg, Vasant Kunj, New Delhi – 110002 - Phone: 6361696474
- Email: [email protected]
- Website: https://www.clickpost.ai/
You Can Also Track Metropolis Logistics Tracking
Note that their customer-facing contact details are primarily for businesses and brands using the platform, not for individual parcel recipients. If you are a consumer waiting on a delivery, your first point of contact should be the retailer or brand who sent the shipment — they have direct access to the platform’s dashboard and can act on your behalf.
If your tracking status shows “Delivered” but the parcel has not arrived, contact the retailer immediately with your order ID and the tracking reference — they can pull the delivery proof record from the assigned courier partner through their system.
Frequently Asked Questions
Q: How does ClickPost help e-commerce businesses reduce Return to Origin (RTO) rates?
A: Company applies a combination of real-time tracking, advanced routing optimisation, and proactive exception handling to catch potential delivery failures before they result in a returned shipment. The platform’s claimed outcome is a 30% reduction in RTO — a significant operational and cost saving for e-commerce businesses, since returned shipments mean reverse logistics costs, delayed inventory, and lost customer trust. Businesses using the platform can also set up automated customer communication to confirm delivery slots and reduce missed delivery attempts.
Q: What does “shipping exception” mean on a ClickPost tracking status?
A: A shipping exception occurs when something unexpected interrupts the normal delivery flow — examples include an undeliverable address, a failed pickup, a customs hold for international shipments, or a carrier network disruption. Their proactive exception handling is designed to identify these events as they occur and trigger a response, which might be a rerouting instruction, an alert to the seller, or an automated customer notification. The platform’s 25% reduction in shipping exceptions reflects how many of these events are prevented before they affect the final delivery.
Q: What is Transportation Net Promoter Score (NPS) and how does ClickPost improve it?
A: Transportation NPS measures how likely customers are to recommend a brand based purely on their delivery experience — from dispatch to doorstep. Company focuses on improving this by ensuring that deliveries are routed efficiently, exceptions are handled quickly, and customers receive timely updates at each stage. The claimed 40% improvement in Transportation NPS among clients using the platform reflects the downstream effect of fewer failed deliveries and better post-purchase communication.
Q: I received a tracking number from a retailer — how do I know if it’s a ClickPost tracking number?
A: If the retailer uses company as their logistics management platform, your tracking number is actually the AWB (airway bill) or consignment number from the underlying courier partner -specific reference. You can enter it in the tracking tool above or on the official website. If you are unsure which courier partner was assigned to your order, the retailer’s order confirmation email should name the carrier.
Conclusion
Their value is in what happens between order placement and delivery — automating the decisions that reduce returns, exceptions, and customer complaints for the businesses that use it. Founded in 2015 and headquartered in New Delhi, the platform aggregates courier data so businesses and their customers get one clear tracking view. Use their Delivery Tracking tool at the top of this page to check your parcel’s current status. If your order is moving through a dedicated courier.