KEDL Bill View Online Check

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Customer Service

Phone Number	1414730004
Email Address	[email protected]
Official Website Link	https://cescrajasthan.co.in/kedl/
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Kota Electricity Distribution Limited KEDL Bill View

Kota Electricity Distribution Limited (KEDL) began operations on September 1, 2016, under a distribution franchisee agreement with Jaipur Vidyut Vitaran Nigam Limited (JVVNL). The company, a subsidiary of CESC Limited, manages electricity distribution across 150 square kilometres in Kota, Rajasthan.

Operating with a large-scale network, the company focuses on providing efficient electricity services, ensuring minimal disruptions. The company’s growth has been remarkable, with a registered consumer base of over 1.76 lakh in the financial year 2014-15. KEDL focuses on maintaining its network through preventive maintenance of high and low tension networks. A centralised command station located at Borkhera Sub Station in Kota ensures effective outage management. This proactive approach helps to handle power interruptions efficiently, addressing them swiftly to minimise customer inconvenience. 

Consumers can now access a new call centre with 60 toll-free lines to register complaints. The call centre serves as a convenient solution for addressing bill-related queries and concerns. The company also works towards improving service quality by conducting perception surveys to understand customer expectations. Based on feedback from these surveys, KEDL plans to realign strategies to improve their distribution system. 

This forward-thinking approach will make the power supply in the region more reliable and accessible. The company’s dedication to providing high-quality services reflects their commitment to meeting customer needs efficiently.